Back to previous page icon button

Login Help & FAQs


To find out more information about the CAC-free Setup, visit the CAC-free Access FAQ page.
Recommend clearing your Internet browsing history and cache.

Internet Explorer users, follow the steps below.
  • Select Tools then select Internet Options.
  • Under Browsing history, select the Delete button. caching ie 1
  • On the Delete Browsing History popup, select the Delete button. caching ie 2


Chrome users, follow the steps below.
  • Next to the address bar, select the ellipse in the upper right hand corner of your Chrome browser. Select the Settings link. caching chrome 1
  • On the Settings page, select the Main Menu icon next to Settings. caching chrome 2
  • On the Settings' menu select Advanced. Under Advanced, select System. caching chrome 3
  • Under System select Open proxy settings. caching chrome 4
  • The Internet Options popup displays.
  • Under Browsing history, select the Delete button. caching chrome 5
  • On the Delete Browsing History popup, select the Delete button. caching chrome 6


Firefox users, follow the steps below.
  • Select the Menu in the upper right hand corner. Then select the Options link. caching firefox 1
  • Under General, select Privacy & Security. Select the Clear History button. caching firefox 2
  • On the Clear Recent History popup, select the Clear Now button. caching firefox 3
If you are still unable to log in, there may be a problem reading your CAC certificates. If so, these steps should help:
  • Enter the following URL into your browser: https://dl.cyber.mil/pki-pke/zip/unclass-fbca_crosscert_remover_v118.zip
  • Click "OK" on the USG Warning and Consent Banner (If asked for your certificate, use your most recent email certificate.)
  • Click "OPEN" on popup at bottom of screen.
  • Click "Allow" on Winzip window.
  • Once the Zip File for Cross Cert 1.17 opens, double click on the executable file.
  • Click "Run" when the prompt appears. Then click "More Info" on the "Windows protected your PC" popup. Then click "Run Anyway.""
  • Press "Enter" twice when the black box appears.
  • Re-attempt to login to MNP.
IMPORTANT: If at any point you are unable to complete these steps, it may be due to local firewall or administrator restrictions. Please contact your command's IT Support.
To clear your SSL cache, follow the steps below. Internet Explorer users, follow the steps below.

  • Select Tools then select Internet Options.
  • The Internet Options popup displays. Select the Content tab. ssl ie 1
  • On the Content tab, select Clear SSL state button then select the OK button.


Chrome users, follow the steps below.
  • Next to the address bar, select the ellipse in the upper right hand corner of your Chrome browser. Select the Settings link. ssl chrome 1
  • On the Settings page, select the Main Menu icon next to Settings. ssl chrome 2
  • On the Settings' menu select Advanced. Under Advanced, select System. ssl chrome 3
  • Under System select Open proxy settings. ssl chrome 4
  • The Internet Options popup displays. Select the Content tab. ssl chrome 5
  • On the Content tab, select Clear SSL state button then select the OK button.


Firefox users, follow the steps below.
  • Select the Menu in the upper right hand corner. Then select the Options link. ssl firefox 1
  • Under General, select Privacy & Security. Select the Clear History button. ssl firefox 2
  • On the Clear Recent History popup. If the checkbox next to Active checkbox is not selected, select the checkbox next to Active Logins. ssl firefox 3
To check the TLS settings on your machine, follow the steps below.

Internet Explorer users, follow the steps below.
  • Select Tools then select Internet Options.
  • On the Internet Options popup, select the Advanced tab. ssl chrome 5
  • Using the scroll bar on the right hand side, locate TLS 1.1 and TLS 1.2. TLS 1.1 and TLS 1.2 are located under Security.
  • If TLS 1.1 and TLS 1.2 are not checked, check the checkboxes next to TLS 1.1 and TLS 1.2. ssl ie 1


Chrome users, follow the steps below.
  • Next to the address bar, select the ellipse in the upper right hand corner of your Chrome browser. Select the Settings link. ssl chrome 1
  • On the Settings page, select the Main Menu icon next to Settings. ssl chrome 2
  • On the Settings' menu select Advanced. Under Advanced, select System. ssl chrome 3
  • Under System select Open proxy settings. ssl chrome 4
  • The Internet Options popup displays.
  • On the Internet Options popup, select the Advanced tab. ssl chrome 5
  • Using the scroll bar on the right hand side, locate TLS 1.1 and TLS 1.2. TLS 1.1 and TLS 1.2 are located under Security.
  • If TLS 1.1 and TLS 1.2 are not checked, check the checkboxes next to TLS 1.1 and TLS 1.2. ssl ie 1
IMPORTANT NOTE: At-home users experiencing certificate errors and/or CAC login issues may need to install root certificates to access CAC enabled websites.
To install:
  1. Navigate to and log into DoD Cyber Exchange at https://cyber.mil
  2. Under PKI/PKE section, select the link to their "Getting Started" page or copy/paste this URL into your web browser -> https://cyber.mil/pki-pke/end-users/getting-started/
  3. Here you can select your computer operating system and follow the directions.
See this document from DISA for a thorough treatment of InstallRoot: https://iasecontent.disa.mil/pki-pke/unclass-rg-installroot_5_2_niprnet_user_guide.pdf
Run certmgr.msc. To run certmgr.msc, follow the steps below.
  1. On the status bar at the bottom of your screen, next to the Windows icon, select the circle icon. windows email 1
  2. The Search popup displays. windows email 2
  3. Next to the magnifying glass, type "certmgr.msc" and select the 'Enter' key on your keyboard. windows email 3
  4. Maximize the certmgr.msc — [Certificates — Current User] popup by selecting the square next the 'x' in the upper right hand corner on the certmgr.msc — [Certificates — Current User] popup. windows email 4
  5. On the certmgr.msc — [Certificates — Current User] popup, under Logical Store Name, select Personal then select certificates. Certificates are listed under Issued To. windows email 5
  6. Under the Friendly Name column, double click on your Signature certificate. The Signature certificate begins with "Signature —". The Certificate popup displays. windows email 6
  7. On the Certificate popup, click on the Details tab. windows email 7
  8. Using the scroll bar on the right hand side, scroll down until Subject Alternative Name is located. Select Subject Alternative Name. windows email 8
    In the bottom panel, next to RFC822 Name, your CAC email address is displayed. windows email 9
    If your email address isn't correct, please schedule an appointment at your local CAC office: https://rapids-appointments.dmdc.osd.mil/
Follow the steps below.
  1. On the taskbar, click the "Finder" icon. mac email 1
  2. On the Finder popup, select Applications then select Utilities mac email 2
  3. Select Keychain Access. mac email 3
  4. On the Keychain Access popup. Under Keychains, select your CAC email certificate. mac email 4
    If your email address isn't correct, please schedule an appointment at your local CAC office: https://rapids-appointments.dmdc.osd.mil/
Run ActivClient User Console. To open ActivClient using Windows, follow the steps below.
  1. On the status bar at the bottom of your screen, select the Windows icon. activclient 1
  2. Select ActivID ActivClient. Under ActivID ActivClient, select User Console. activclient 2
  3. On the ActivClient popup, select Tools > Advanced > Reset optimization cache. activclient 3
  4. In the right panel, select My Certificates. The certificates on your CAC are displayed. Verify your Signature certificate has a green check mark. activclient 4
Select your email certificate.
  1. Navigate to MyNavy Portal (MNP) Public Site by adding 'https://my.navy.mil' in the address bar. smart card 1
    On the MNP Public Site, select the Login button and select either 'Low Bandwidth Mode' or 'High Bandwidth Mode'. If your email certificate is not selected, on the Certificate popup, select your email certificate. Your email certificate "Issuer" will contain DOD EMAIL CA-##.
Contact the MNP Tier 1 Helpdesk:
Email: mnp_helpdesk@navy.mil
Phone Number: 1-855-628-9311

When submitting an email, please provide the following information:
  • Operating System: Windows, MAC, etc.
  • Browser: IE, Chrome, Firefox, etc.
  • Machine Type: NMCI, Personal Computer, Tablet, etc.